Customer Support Disclaimer

Last Updated: 25-07-2025

1. What kind of services do you provide?
Software Support: Installation of drivers, resolution of error codes, and firmware upgrades.
Hardware Diagnostics & Repair: Ink/toner, paper jam, and connectivity (Wi-Fi/USB) issues repair.
Unbiased Product Guidance: Unbiased suggestions for new acquisitions or upgrades, sans brand influence.
2. Are you a representative of HP, Epson, or other brands?
No. We are a third-party, independent service provider. This enables us to provide you with unbiased advice and solutions. We will, however, always respect active manufacturer warranties.
Obtaining Support
3. How can I reach support?
Contact our certified specialists at any time:
Phone: +1 (899) 858-4445 (24/7)
Email: info@dmcprintersolution.com (Response within 24 hours)
Live Chat: On our website.
4. Do you promise you can solve my problem?
We successfully resolve over 90% of issues remotely. However, some complex cases may require:
Manufacturer Service: If the device is under warranty and has a hardware defect.
In-Person Repair: For physical damage or very old models.
We always recommend backing up your data before any troubleshooting session.
Orders & Returns
5. What is your return policy?
We provide a 30-Day Money-Back Guarantee on all unused physical items in their original packaging. Refunds are issued in 5–7 business days after receipt of the return. Note: Opened software and downloads are non-refundable.
6. How long do you take to ship?
United States: 3–5 business days.
International: 7–14 business days (customs delays may cause delay).
→ Track Your Order Here
Payment & Security
7. What do you accept as payment?
We take all the popular credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are protected with 128-bit SSL encryption, and your full card numbers are never stored.
8. Will there be a charge for the call support?
No. The diagnostic analysis is always complimentary. You only pay if you authorize and we successfully deliver a paid repair solution.
Privacy & Data
9. How do you safeguard my data?
We prioritize your privacy. We employ:
PCI-Compliant Processors (Stripe/PayPal) for all transactions.
End-to-End Encryption for all support messages and data; call recordings are erased after 60 days.
Read our complete [Privacy Policy].
10. How do I remove my account and data?
In order to make a request for data deletion, simply email us at info@dmcprintersolution.com with subject line "Data Deletion Request" and place your full name and registered email address in the body.