Last Updated: [26-07-2025]

1. Introduction

DMC Printer Solution ("we," "us," "our") is the controller of the website https://dmcprintersolution.com/ (the "Site"). We respect your privacy and are dedicated to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you:
Visit our Site or use our services.
Make a purchase or try to make a purchase through the Site.
Contact our technical support or customer service teams.
Get in touch with us through email, phone, or otherwise.
Take a moment to carefully read through this policy. By accessing or using our Services, you consent to our collection and use of your information as described in this policy. If you're not in agreement, please don't use or access our Services.
2. Information We Collect
We gather information that identifies, relates to, describes, or could be associated with you ("Personal Information"). This includes:
A. Information You Provide Directly to Us
Identifiers & Contact Information: Including your full name, email address, phone number, shipping address, and billing address.
Commercial Information: Purchase, obtained, or considered records of products or services.
Payment Information: Credit/debit card numbers, securely processed by our third-party payment processors (e.g., Stripe, PayPal). We do not retain full card numbers on our servers.
Technical Support Information: Information regarding your device (e.g., model, serial number), error logs, and repair history.
Communications: Your communication records with us, including email message content, chat logs, and recordings of customer service calls (where marked for quality assurance and training purposes).
B. Automatically Collected Information
Technical Identifiers: Internet Protocol (IP) address, browser, operating system, device.
Usage Data: Details of your use of our Site, e.g., pages viewed, links opened, time spent on pages, and the referring/exit pages.
Cookies and Tracking Technologies: We employ cookies and other tracking technologies. For more information, see our Cookie Policy below.
Essential Cookies: Essential to Site functionality (e.g., keeping your shopping cart session).
Analytics Cookies: Assist us in understanding how visitors use the Site (e.g., Google Analytics).
Marketing Cookies: To monitor visitors from site to site in order to deliver relevant adverts (e.g., Facebook Pixel). These are only set with your previous consent, which you may control through our cookie banner. 3. How We Share Your Information
We do not and will not sell your Personal Information. We only share your information under the following limited situations:
Service Providers: We disclose information to other trusted third-party services that perform functions on our behalf (\"Processors\"), including payment processing (Stripe, PayPal), shipping (FedEx, UPS), data hosting (AWS), and analytics (Google). These services are contractually restrained to use your information only to perform the requested service and securely safeguard it.
Legal Compliance and Safety: We can share information if it is demanded by law, subpoena, or other legal process, or if we reasonably believe that it must be shared to protect our rights, your safety or the safety of other individuals, to investigate fraud, or to respond to a request from a government agency.
Business Transfers: In association with a merger, acquisition, financing, or sale of our entire business or a significant portion of our assets, your information might be transferred to the new company as part of our business assets subject to current Privacy Policy obligations.
4. International Data Transfers
Your Personal Data can be processed and stored outside your country, including in the United States, where data protection legislation may vary. Where we transfer your data across international boundaries, we use adequate measures, including standard contractual clauses approved by competent authorities, to ensure your data is kept secure.
5. Data Retention
We will hold your Personal Information for no longer than is required for the purposes stated in this policy, such as to meet legal, accounting, or reporting needs.
Order Information: Kept for 7 years from the date of order to satisfy tax and commercial law requirements.
Customer Support Records: Kept for 2 years to maintain quality service and as a reference.
Marketing Data: We will retain it until you opt-out or delete it, after which we will suppress it instead of deleting it to honor your unsubscribe request.
6. Your Privacy Rights
Subject to where you are located (i.e., the EEA, UK, or California), you have the following rights over your Personal Information:
Access: The right to be informed about the Personal Information we hold on you.
Correction: The right to have your inaccurate information corrected.
Deletion: The right to have your Personal Information erased from our databases, subject to certain exceptions in the law.
Portability: The right to be given a portable version of the information you provided.
Opt-Out: The ability to opt-out of marketing messages at any time (use the "unsubscribe" link in any email) and, for California consumers, the ability to opt-out of the "sale" or "sharing" of Personal Information. We do not practice these activities.
Objection: The ability to object to processing on the grounds of our legitimate interests.
To submit any of these rights, please write to us at info@dmcprintersolution.com. We will respond within 30 days as the law requires. We will not penalize you for exercising your rights.
7. Data Security
We adopt industry-standard technical and organisational safeguards to protect your Personal Information. These include encryption in transit (SSL/TLS), secure socket layer technology, role-based access controls, and security reviews on a regular basis. No transmission method over the Internet or storage of electronic data is 100% secure, however. We cannot promise the absolute security of your information although we use commercially reasonable methods to protect it.
8. Third-Party Links
Our Website may link to third-party sites (e.g., social media, payment processors). This Privacy Policy does not extend to these other websites. We recommend that you review the privacy policy of any site you visit.
9. Children's Privacy
Our Service is not intended for anyone under the age of 16. We do not collect Personal Information knowingly from children. If you are a parent or guardian and think your child has given us information, please let us know, and we will delete it immediately.
10. Changes to This Policy
We might make changes to this Privacy Policy from time to time to keep up with our practices or changing legal requirements. The "Last Updated" date on top will be updated. We'll provide notice of any significant changes by publishing the new policy on the Site and/or through email.
11. Contact Us
If you have questions, comments, or need to exercise your privacy rights, please contact us at:
Email: info@dmcprintersolution.com
Phone: +1 (899) 858-4445
Address: DMC Printer Solution 55 California St, Suite 1450, San Francisco, CA 94111, USA